Our Reviews

They came and got info on the service that I wanted right away, we waited in waiting area until finished, they came and told us it was done and what they done and final cost, they didn't use the coupon I had brought in for oil change for 76.99, they went ahead and charged normal rate, they gave me a 10 dollar off coupon, but then charged me 30 dollars to change a valve stem in my tire that only cost 9.95, then they don't put the right valve stem cap back on tire so now one cap is black and others are chrome, and tire pressure was set at around 50 pounds on all tires, when normally they are at 35, then the bill didn't show if they checked brake shoe condition or even thickness, or have a checklist of what they actually did .

Brian was my salesman and went out of his way to provide service and answer all my questions. He made the whole experience easy and enjoyable. The whole team at Jim Butler did a great job.

Brian handled the whole process very quick and smooth.

Were very accommodating as matched a coupon I had received from another dealer & were courteous and prompt. Thank you

very good

After my new truck completely shut down on me the previous week on the highway, I had to call 4 times the following week to get an appointment for service, left 3 messages Monday thru Wednesday, and NO ONE CALLED ME BACK> I repeat NO ONE CALLED ME BACK. I Had to call a 4th time on Thursday to get someone to answer the phone, to schedule service. Terrible service. Truck had less than 2 thousand miles. Ron Pleus

The only thing that could have done better was keep me informed of the issue that they found and repaired and sent a copy of the bill back the driver when the truck was returned to my house.

Service was prompt and staff was courteous, as always..

Great service Extremely competent attention to me and my vehicle. John Kraus is the best

Brian was able to locate the car I wanted and get it there same day. He also was able to get me the deal I was looking for. Highly recommend.

Very good. On time, knowledgeable, respectful

Brian was courteous and helped us pick out the right vehicle for our needs.

Very professional and informative. Not a long wait at all!

Brian was great and easy to work with. He answered all questions

Had great selection.

Great service from Jim Bulter. They provided competitive pricing on new tires which were installed with an oil change.

Great service and friendly

Kent Travis was great

Always the best!

Done ahead of schedule very pleased

The ease and friendliness.

Everything was on time!

Service was fine. Appointment was on time and service work was completed on time.

Working with Adam was great! Adam was very professional and courteous while patiently understanding my financial conditions. His professionalism is the reason why I left Jim Butler with a new 2025 Chevy Silverado!

Jonathan was professional and courteous.

Good People!!

Fair price and honest people to deal with

Work completed timely. Courteous staff. Comfortable waiting area.

Being able to do a deal over the phone was an amazing experience. It’s nice to not have pressure and things changing while at a dealer.

Professional customer service.

Done on time!

Communication from the service department was extremely poor during the 3 months my vehicle was there

I made an appointment for 2 o’clock to meet with Brian my salesman. He was there ready for me when I arrived. He was so very kind and nice and gave me all the facts. He did not lie to me. I did not lie to him he was super to work with. I got exactly the vehicle I wanted with his help. It was an easy task. It is people like him that will keep me going back to Jim Butler Chevy.

Great dealership, Adam was easy to deal with and took good care of me. Everyone else I came in contact with was pleasant, friendly, and asked if I needed anything. Mike even stopped by Adam’s office.

Tony Sesti handled my sales transaction. He was very helpful in explaining all the features and technology that I was not familiar with. My previous car was a 2013 Tahoe so needless to say everything is different. I will be driving the distance to have it serviced there at Jim Butler, Linn,Mo. Service is important to me.

We had a wonderful experience with Jim Butler in Linn. Our sales representative, Bob Moritz, was extremely helpful, knowledgeable and very low pressure. He listened to our desires and was quickly able to locate the perfect truck for us. We will not hesitate to do future business with Jim Butler Chevrolet.

Everyone was nice snd service done in a timely manner,

👍

great

The experience was great. It was difficult to sign up for the education program, but Tony did great. He took his time and was very patient and helpful. I do wish the wheels were totally black, but that model doesn’t one with them. Love the floor mats.

I am somewhat disappointed with what I was offered in trade-in. That's on me, though, for not bargaining for a better deal. I realize Jim Butler is in business to make money. However, when I find that my vehicle is listed the next day on the website at more than twice what I was given in trade-in makes me feel that I got screwed. I also realize they are not going to get the listed price for it. But still, what I was shown as the value of my trade was wholesale value. I thought to myself at the time, "Yes, this truck is 10 years old, they are not going to keep it. They're probably just going to get rid of it at a wholesale auction." Then to see it the next day in the used vehicles section at more than twice my trade-in was a bit irritating. I was hoping the dealership might be more fair in the deal. Yep, I got screwed. But like I said, that's on me for not bargaining harder.

This is the second car I have bought from your dealership and Bobby has treated me well both times finding the best option available for me.

Always the best. Second car I've purchased here.

It was easy and painless. Everything went smoothly. Thank you. Gary.

Everyone was very friendly and helpf

I always receive prompt and friendly service.

my salesman was very helpful

I enjoyed doing business with my salesman, David Huddleston and the rest of the Jim Butler Team.

Fast no hassle

Everyone was very Helpful our Salesman was great found us the truck we wanted no pressure!!

Great job

I bought a new Silverado in 18 for Brian Ochesky and then just bought a 26 equinox from him again, then referred him to my parents who bought a new 25 suburban through him. He has been excellent and the service department is great.

Had a problem with a slow leak in one tire ever since the vehicle was new. The tire was fixed while I waited

ALWAYS AWESOME SERVICE

Took 8 days to get the parts after I told him to order them then told me my radiator was bad a another few days to get radiator

This was one of the easiest and quickest vehicle purchases I’ve ever made. The staff was straightforward and there were no surprises or hidden costs. Well worth the drive to this dealership.

My salesman David Huddleston was very helpful and gave me a variety of options ending in a great, new Vehicle in my price range I told him. At financing when the extra couple thousand was added on for warranty was a surprise and ended up going over my spending limit. All ending in a vehicle I am happy with though!

We have purchased three vehicles from Brian Ocheskey at Jim Butler over the past four years. He's honest and great to work with.

As always great service

I had a check engine light come on the day before w reduced engine power & having 146k miles i was concerned & called 2 other dealerships but i couldnt get appt until august?! Rachel was very helpful & friendly & managed to get me in a day or so later & johnathan plus the tech managed to diagnose what was wrong & the cost hurt to fix but after i asked if you offered veteran discount it helped ease some of my pain! Unfortunately they also found more that needed attention which due to my run of bad luck of late & multiple funerals in 2 weeks i decided to bring my truck back to have the other parts replaced but again rachel remembered me somehow & the service dept was extremely busy on friday afternoon but the advisors worked thru the backlog with good attitudes & steady efficiency! The only complaint i hsve is i received the text telling me once my truck was checked in & since it said i could text for updates i never got a reply?! Thank you! USA, Ret

My salesman, Shane, and Heath in finance made the purchase of my new 2025 Trax 100% seamless!

Had AC fixed in March of 2025 and have to fix again in August of 2025 same issue and have to pay for for it , you would think u could stand behind you service

I had a great experience Jim Bulter Mid Mo Powerhouse, and I appreciated the service provided by Shane Backues. He is very professional.

Always willing to go that extra mile. Awesome people in all depts.

We had a great experience in purchasing our new High Country truck. Brian was a pleasure to work with.

My air conditioner was fixed, but then my blickers fail to operate...I am taking it in on Monday

The service was prompt and the staff very courteous.

Better price and better trade

Great People and Great Dealership.

Everything went quick by having deal completed before I arrived.

We have been looking for a new/used vehicle for a while and had contacted many different dealers. Brian at Jim Butler was by far the best! He went above and beyond my expectations. He spent a lot of time helping me set up and program the dash and explained what everything did. He was very knowledgeable of the vehicle. He was not pushy as many are at car dealers. When we would get back from a test drive he would ask us what we thought but never mentioned looking at numbers as other have with us, he would always leave us alone for a few minutes to discuss our thoughts and didn't try to change our minds on which vehicle to buy. Although it is over a 2 hour drive from our house and we drove past several other Chevy dealers, we would go back to Brian at Jim Butler for our next vehicle!

I came across Jim Butler’s vehicle via autotrader and inquired about the vehicle and they reached out to me the following day. I had the pleasure of dealing with Adam in which he was very patient because we were having to do most of the deal by text message. He answered all the questions I had and we agreed upon a price in which made both of us satisfied. I then spoke with Heath on the financing options and it was a very smooth process as well. Overall I’m very pleased on how they handled the sale so if you are looking to buy a vehicle at least give them a chance.

Very easy to do business with

Everything went smoothly with lots of communication.

Straight forward, easy to work with, no surprises. Would definitely recommend y’all to friends and family and I don’t think that’s ever happened before.

It was good working with our sales person Adam, he explained everything very well and he was very enjoyable to talk to. I would work with him again

Great Service

My salesman Shane was easy to work with. I called ahead and told Jennifer what I was looking for. They had a truck ready to show me that was exactly what I was looking for. I hadn’t even seen it online.

They picked up my car and brought it back timely. To save me an extra service charge for using credit card they brought car back and allowed me to go to leadership and write a check.

My experience was excellent. Flew in from out of state and they picked us up from the airport on time and with an amazing driver Jim. Our truck and our salesman ( Shane B.) was ready and waiting for us!

Adam was really helpful, not pushy, answered all our questions. It went well.

I will comment after I find out how they are going to handle the issues that I am having with the transmission they put in. I had trouble with the transmission in this 2015 Silverado when it was new and they said that they couldn't find anything wrong with it. The transmission finely went out and they put a rebuilt one in (from Mexico) Now, I am suggesting that they take it the Steinmetz Automotive in Jefferson City. I guess we will see.

was good

We paid for the plan to cover oil and lube jobs. So you all should have that on our account. 1st time they wanted to charge us. After awhile of looking up our contract they found that it was part of what we paid for. This time same thing two guys were scrolling through our account again to find it. Wouldn't it just be easy to put it in our account. No charge. We were stupid with our last car. We had paid for free oil and lube but we forgot that and were charged when we had them done. So this time we are aware what we.paid for.

The experience was surprisingly smooth & good Steve Boeckmann was very helpful knowledgable taking my mother in law there next weekend to get her a new car also

Everything was great

I just interacted with the sales person and the finance guy. They were both very pleasant and thorough to work with.

Had vehicle for 2 1/2 months. First time did not get fixed correctly and had to take it back. Got car back smelling like weed and both time had cigarette butts in the floorboard.

Very fast and friendly

Adam Monroe does an absolutely amazing job! He was been our sales man for the last two vehicles that we have purchased! He is extremely knowledgeable, super kind, and truly wants what is best for his customers. He makes the process of buying a vehicle smooth and stress free! Highly recommend Adam and the Jim Butler team!

My concerns with my truck was disregarded and I was told my truck had no issues and then it was towed back to dealership with in nine days and I was told I would have to pay 21,066.49 for repairs to fuel system due to fuel containment issues and apparently they will not warranty it even though I have extended warranty and it has 34,000 miles . It never showed a code on truck and apparently that system is faulty due to the fuel pumps corrosion that containment my fuel. And it's the same fuel that was in it on Sept 18 to Sept 30 . 60 gallons. Another truck is in their shop with the same issues and they apparently are warranty it because that customer buys a truck every other year.

The staff was very courteous and professional. The facility was very clean! I will recommend your dealership to my friends!

From the time I walked into the office everyone was very kind courteous and answered all my questions. That is why I keep going back to them.

Very good

From the time that I entered the dealership I was treated very well and respecful. Bob Moritz was the salesman that I worked with and was friendly and was like someone I'd known for a long time. The entire process went smoothly and everyone was nice to me. I must say it was the best experience purchacing a vehicle I've had. Thank you to the team!

Excellent customer service and communication

This dealer does not have a courtesy van, makes it hard to go anywhere.

The service advisor was very professional and helpful. I also had a bad tire, he explained everything to me, got me a quote and set up a new appointment.

Great the salesman was very helpful

It was a great experience! Lots of trucks to choose from which is why I went there, and found the perfect truck for me. Shane did amazing while talking about each truck I looked and did it without talking over my head (thanks for that!). Working through the finance was super easy, and the financier patiently talked me through those pesky questions I like to ask. Ultimately great experience and I would recommend this dealership and Shane to anyone who is looking for a great truck and a good buying experience.

Great easy transaction

I always receive excellent service from Jim Butler Chevrolet in Linn Mo. I have been a loyal customer for MANY years.

Brian Ocheskey was great to work with. He went above and beyond expectations to find the truck that fit our needs. He spent the time with us throughout the buying process that met our needs. We would definitely buy with him again!

Trying to get warranty work done ,was very disappointed.My new Silverado had electrical issues and I was told it was normal,after taking it back a couple times I was told they couldn’t fix it. The issue was a safety issue to me so I went to Bulter main management and first thing he told me with an attitude there was no such thing as a bumper to bumper warranty,but when I bought the new Silverado it had a bumper to bumper warranty. I finally got the truck fixed for now but I will think seriously about trading there again.

excellent

I enjoy the friendly folks in all your departments.

Our Sales Associate Brian Ochesky was amazing and made our experience easy with no pressure.

It was a great experience. People were kind, considerate, and informative.

They found exactly what I was looking for and beat anyone else’s offers

It was a long service time due to the nature of the recall but was kept informed, offered a car, and was treated like a valued customer.

The service was good. But, it took almost 2 hrs to do a simple service as a oil change. That is not good.

Leave me alone

Brought my vehicle in for oil change I assume that was done. However the multipoint inspection is a joke, vehicle had a low tire light on when I brought it in everything checked off good didn’t even check air in tires.. I assume nothing else checked either. You need some quality control measures in place and check up on your service techs. Not impressed

Kent was great to work with, he thoroughly went through everything about my truck, which was great since I retired from the Claycomo Ford Assembly Plant and have only driven Fords for the last 30 years.

Michael was great showing us the trucks and explaining options to us. The only issue i had was we waited a long time over 2 hours to see the financial person.

Jim Butler Chevrolet was very good to deal with and purchasing my Corvette was a smooth experience.

Good prompt service with friendly techs.

Service agent was professional and informative

I had a scheduled oil change and tire rotation. I asked them specifically NOT to fix the tire pressure sensor because of the price. It took them 2 hours and 15 minutes to finish with my car. They fixed one tire sensor that I said not to fix and now none of my tire pressure sensors work. I had to pay for the sensor that they fixed but left with none working. I don't know that I will ever return to Butler or when looking for a new vehicle will I go there again.

Excellent service. Knowledgeable and courteous salesman Adam Monroe

Adam was good to work with however the car wasnt cleaned up when we picked it up-couldnt hardly see out of the windshield. One other thing-it was requested that the car be delivered to us at our home-as our last one had been-that didnt happen

Need to be able to get in sooner for oil changes. Took 5 weeks and I live in rural area and drive 60 miles a day. Predicting a month out how many miles I may drive is hard.

Great experience ! This is our second truck we have bought here Tony Sesti our salesman was great to work with , no pressure.

Everyone was so helpful. They worked as a team. Especial thanks to Michael and Tony.

The problem wasn’t fixed and more parts had to be ordered and if they would have taken the time to look they would have been able to figure that out. They don’t answer the phone they don’t call back and with a brand new vehicle I cannot believe the issues we are having

I have been buying vehicles for over 35 years at this dealership. Although there are multiple dealerships much closer to home, we drive 30+ miles to buy and service our cars at Jim Butler, Linn. John Kraus is the person we trust for a professional transaction and service after the sale. John takes the time to listen to what we need and he makes sure that our needs are met. He also takes the time to fully explain the features of the vehicle immediately after the sale!